Answering Service Customization
ComNet knows that no two clients are the same, so for us answering service customization is considered standard. Whether you require simple message taking or complex call scripting and call routing, we can customize a package for you. Our special software automatically displays your answer phrase and the opening of your specific script for our agents for each incoming call. The calling party’s telephone number, a directory, database, website or on-call schedule is also displayed if required. Your specific script will guide our agent in the handling of your calls and in capturing the information you want for every message taken. We can customize and combine our services to meet all of your needs.
Personal Contact or Dispatch Options: You can choose from contact or dispatch options that include a personal call from our agent, alphanumeric or numeric display pagers, text messaging to your cell or PDA, regular recorded voicemail, fax or e-mail. Callers can also be patched directly to the requested person’s cell phone. You may pick one option or any combination to match your specific needs. You may also designate different dispatch procedures for different classifications of calls, depending on time of day or urgency. Message and call information can be captured and delivered in either a simple text format or in an importable database format according to your needs.
Express Message Check-In: Our system will always answer on the first ring when you check for messages. You will never be put on hold with our toll-free express check-in service.
