Capabilities

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Inbound Order/Entry Capabilities

Outsourced Order Entry

 

Our inbound outsourced order entry service is a 24 hour support function that we provide to help small and midsized businesses to thrive. We allow you the time you need to handle the other areas of business that need your attention. Let us handle the order entry.

• Individual Item or Catalog Order Entry
• Lead Capture
• Web Site Processing
• Taking Reservations
• Help Desk Functions
• Schedule Appointments
• Dealer Locate Inquiries

Order/Entry Features:

Professional Scripting: Elaborate scripting is designed with decision tree software to ensure that every call will be handled in a consistent professional manor.

Secure Back-up Dependability: Every order is time stamped, issued a unique order number for tracking and recorded digitally for quality control.

Selective Information Transfer: You may receive orders by fax, e-mail or file transfer along with a summary report for each batch of orders.

Custom Reports: Custom reports can be created to provide specific data about call and order activity.

Live Answering Service